1. INTRODUCTION
www.thepsychecounselling.com (the “Website”) is a website developed by The Psyche Counselling Pte. Ltd. (the “Company”).
These terms and conditions “Terms” govern our relationship with (a) persons who visit the Website; and (b) the Company’s clients (“Clients”) who engage the Company’s counselling services (“Services”).
By using or accessing the Website including without limitation by booking a Complimentary Online Consultation Session and/or by starting counselling by booking a Session (whether in-person or online), you are deemed to have irrevocably and unconditionally agreed to and be bound by these Terms (as updated from time to time) which shall be deemed to be a contract between the you and the Company. In particular, you are deemed to have:-
(a) warranted and represented that you are a Singapore citizen, permanent resident or resident and have attained the age of eighteen (18) years;
(b) agreed to and be bound by these Terms (as updated from time to time) which shall be deemed to be a contract between the you and the Company.
If you do not agree to these Terms, please exit the Website immediately and do not access the Website further.
2. DEFINITIONS AND INTERPRETATION
Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms:-
“Business Day” means a day (excluding Saturdays and Sundays) on which banks generally are open for business in Singapore.
“Client Intake Form” means the form to be filled by a Client before the first Session or Complimentary Online Consultation Session, and which contains, inter alia, the Client’s full name, phone number, email address and history.
“Complimentary Online Consultation Session” means a one-time 15-minute online initial consultation between the Counsellor and a potential Client for the Client to determine the suitability of the Counsellor for the Client’s needs.
“Counselling Premises” means the third-party premises where Sessions are held and the Services are to be provided.
“Online Session” means a Session conducted by way of live video conferencing e.g. Zoom, Microsoft Teams, Google Meet.
“Personal Data” has the meaning ascribed thereto in the PDPA and includes your name, email address, address, phone number and credit card information.
"In-Person Session” means a face-to-face Session held at the Counselling Premises.
"Session” a time slot booked by a Client for a In-Person Session or Online Session.
“Services” has the meaning ascribe to it in Clause 4.1.
“you” and “your” refer to the individuals over the age of 18 or who have otherwise obtained the written consent of a parent or legal guardian.
3. NATURE OF COUNSELLING
3.1 There may be both benefits and risks while participating in counselling, whether online or in person. Counselling may improve your ability to relate with others, provide a clearer understanding of yourself, your values, and your goals. Counselling often leads to better relationships, solutions to specific problems, and significant improvement in feelings of distress. Since counselling may also involve discussing unpleasant aspects of your life, you may also experience uncomfortable feelings.
3.2 The Counsellor will use reasonable care and skill in providing the Services. However, Clients are different and so is every Session. There are no guarantees of successful outcomes.
3.3 It is not the responsibility of the Company and/or the Counsellor to achieve the desired outcome for the Client as the desired outcome or goals cannot be guaranteed or promised. It would be unethical to provide a guarantee for a Client’s treatment of therapy.
3.4 There are no guarantees of what you will experience, and you agree that you use the Services at your own risk. You agree that you understand the possible advantages and disadvantages of counselling and shall not hold the Company or the Counsellor accountable if the results of your therapy are different from what you expected. If you are not satisfied with the therapy’s outcome, there is no refund.
4. SERVICES
General
4.1 The Company provides mental health counselling services which include but is not limited to counselling for anxiety, depression, stress, identify issues, grief and loss, trauma, as well as for the pursuit of better self-knowledge (collectively, the “Services”).
4.2 The approach and strategies we utilise are set out in the section of our website entitled “Our Approach”.
Singapore Association for Counselling
4.3 For the avoidance of doubt, the counsellors at the Company are accredited members of the Singapore Association for Counselling but are not psychologists or psychiatrists.
4.4 Accordingly, our Counsellors are bound by the Singapore Association for Counselling’s Code of Ethics 2018.
Crisis counselling
4.5 We do not provide emergency counselling and crisis management, and you agree that the Counsellor will not be undertaking such activities as part of provision of Services.
4.6 If you are feeling distressed or suicidal and you would like immediate assistance, please contact Samaritans of Singapore (SOS) 24-hour hotline at 1-767 or their 24-hour SOS CareText via WhatsApp at 9151 1767.
In-Person Sessions
4.7 We highly recommend direct, face-to-face In-Person Sessions at the Counselling Premises, especially if you are looking for long-term treatment or are in major crisis.
Online Sessions
4.8 Online Sessions are most suitable if you have either previously engaged in formal counselling services and/or are seeking short-term support for issues that are unrelated to major crises, severe mental health issues, suicidal or violent behavior (past and present).
4.9 Online counselling services are intended for clients who have limited access or availability to receive direct, face-to-face professional counselling services.
4.10 If you decide to have Online Sessions, you agree and acknowledge that counselling in an online environment may not be suitable to your needs and situation and may involve other unforeseen risks.
4.11 Online counselling is not intended for Clients who:
(a) have a history of major psychiatric episodes, hospitalizations or drug/alcohol dependence;
(b) have a history of suicidal or violent behavior or present as suicidal or violent.
4.12 If you have a history of any of the matters set out in Clause 4.12 above, you must disclose it to the Company and/or the Counsellor.
4.13 All Online Sessions should be treated like an In-Person Session. The following measures are to be observed:
(a) you must be in a private safe space (e.g. your own room);
(b) no outside distractions (e.g. turn off handphones);
(c) close other computer programs/mobile applications;
(d) no third parties will be in or near the Session at any time without your Counsellor knowledge.
Termination of Services
4.14 If your Counsellor determines at any point in the treatment that your needs are greater than his or her expertise or scope of practice we reserve the right to refuse and/or end treatment, and provide other appropriate referral sources.
5. COMPLIMENTARY CONSULTATION
5.1 We are aware that making the decision to see a Counsellor is not an easy choice as you are unsure how counselling works and are likely to want to ask questions about the therapy process and how we can help and support you. You may feel uncomfortable about discussing the intense, serious emotional challenges you are struggling with.
5.2 We therefore offer a Complimentary Online Consultation Session free of charge to give potential Clients a chance to get to know more about our Counsellor and our approach to therapy before they commit to working with the Counsellor. This allows potential Clients with the opportunity to learn more about our Counsellor's approach in order to make an informed decision before engaging the Company’s Services.
5.3 It is often possible to tell by the end of the Complimentary Online Consultation Session if you can see yourself working well with our Counsellor. However, you recognise that the Complimentary Online Consultation Session will not take the same format as a typical Session.
6. SESSIONS
Bookings
6.1 Please contact us to arrange for a session via email at info@thepsychecounselling.com, website booking, company WhatsApp at (+65) 8183 8364 or telephone correspondence. We will contact you typically within one working day upon receiving your request.
6.2 After making a Booking, you will receive a booking confirmation via email or text message. You may book ahead all your sessions (times/dates) or book one session at a time.
6.3 When you book a Session with a Counsellor, you will pay or become liable to pay the Fees for our Services for that Session at the time of booking or after completion of the session for Online and In-Person Sessions respectively.
6.4 In the unlikely event that a Counsellor is unable to attend a therapy session that has been booked with you, you will have the right to reschedule for another time or (where you have paid in advance for the session) you will have a right to a refund.
6.5 You agree not to join any therapy session with a Counsellor under the influence of drugs or alcohol, or to become abusive, insulting, threatening, disruptive or act in any other manner the Counsellor considers unreasonable during the therapy session and agree that if you do so the Counsellor will be entitled to terminate the session and you will remain liable for the full cost of the therapy session.
6.6 During your Session, your Counsellor may arrange with you for your next Session. We recommend consistent Sessions as effective therapy needs to take place on a regular basis. The best results occur when Bookings are consistently scheduled and regularly attended.
Client Contract
6.7 A Client Contract is formed when a prospective Client books a Session (whether or not a Complimentary Online Consultation Session has occurred) and these Terms are deemed incorporated into the Client Contract with the necessary modifications.
Lateness
6.8 The Client is paying for the agreed time with the Counsellor. It is the Client’s responsibility to attend the session on time.
6.9 The Counsellor is not required under any circumstances to go beyond the arranged session finishing time. The session will be terminated at the end of the arranged time.
Interaction with Counsellor
6.10 You have the right to ask questions about anything that happens during the session. Your Counsellor will be willing to discuss with you. You can feel free to tell your Counsellor to try something that you think will be helpful or refuse any treatment proposed to you. It is also your right to leave the Session at any time.
No recording by Client
6.11 You agree that you will not carry out any video- or audio-recording during the session without the prior express consent of your Counsellor.
Intellectual Property
6.12 You agree that any material produced in the session (e.g. audio recordings, Session notes, written homework, and other material) is the Company’s intellectual property and copyright.
7. FEES AND PAYMENT
General
7.1 The fees for Sessions are as advertised on the section of the Website entitled “Fees”. We offer discounted Fees for students, national servicemen and senior citizens.
In-Person Sessions
7.2 Payment can be in the form of cash, bank transfer or PayNow immediately after the Session or paid in advance for a set number of sessions. PayPal and international bank transfers are subject to additional transaction fees.
Online Sessions
7.3 Fees must be paid in advance no less than 24 hours before scheduled Online Sessions by way of bank transfer or PayNow. PayPal and international bank transfers are subject to additional transaction fees.
Financial hardship
7.4 As a way of giving back to the community, we offer discounted Fees for Clients who are facing financial hardship. If you are facing financial hardship, please do not hesitate to raise the issue during the Complimentary Online Consultation Session.
7.5 Subject to you providing us with documentary evidence of such financial hardship, we will offer you discounted rates for our Fees.
8. CANCELLATIONS AND REFUNDS
Rescheduling and/or cancellations by Client
8.1 We do not accept rescheduling requests or cancellations within 24 hours of the scheduled time. Any payments made towards such appointments will be non-refundable.
8.2 For rescheduling an appointment at least 24 hours of a scheduled time, please make your request by contacting the Company by email at info@thepsychecounselling.com or WhatsApp at (+65) 8183 8364. It is ultimately your Counsellor’s decision whether to accept or decline the request, depending on whether they can accommodate a late change to their schedule.
8.3 You may be liable for a cancellation fee in the event you cancel your In-Person Session within 48 hours of the scheduled appointment time and the Company has incurred any form of expenditure whether by prepaying the Counselling Premises, procurement of materials or otherwise.
8.4 You agree that if you are late for your session by more than 20 minutes, this will be considered to be a non-refundable, no-show cancellation on your part.
Refunds by Company
8.5 We will fully refund payments for a Session where the Counsellor has been available for less than 50 minutes during a session, for example, because of internet disruption on the part of the Counsellor for Online Sessions, or late arrival or early departure of the Counsellor for In-Person Sessions.
8.6 All requests for refunds have to be made not more than seven (7) days from the date of the Session by email to info@thepsychecounselling.com. Refund requests made after the deadline will not be entertained.
9. CLIENT REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS
9.1 You warrant and represent to the Company that:-
(a) you are legally able to consent to receive Services, or have the consent of a parent or guardian, and that you are legally able to enter into a contract;
(b) where consent from a parent or guardian is required to receive Services, you hereby confirm that as the consenting parent or guardian, you have the sole right to consent to the Services for the minor seeking therapy and are not legally mandated to confer with or get consent from any other legal guardian before consenting. You also give affirmative consent to the provisions set forth in the accompanying Privacy Policy regarding the collection, process, and use of Personal Data on behalf of the minor. You also agree that your consent to the Services remains valid until the minor (a) attains the age of eighteen (18) years of age; or (b) permanently discontinues the Services by notifying the Company in writing;
(c) all the information that you provided to the Company and the Counsellor including but not limited to the Client Intake Form, and the information that you will provide to the Company and the Counsellor (including but not limited to the information provided during Sessions) in the future is accurate, true, current and complete;
9.2 Clients who opt for online counselling warrant and represent to the Company that they do not have a history of:
(a) major psychiatric episodes, hospitalizations or drug/alcohol dependence;
(b) suicidal or violent behavior or present as suicidal or violent.
9.3 You covenant and undertake to us:-
(a) to indemnify and hold us (including our shareholders, directors, officer and employees) harmless against any damages, losses, liabilities, claims, actions, proceedings, costs (including legal costs on a full indemnity basis as well after as before judgment) and expenses which we may suffer or incur relating to, in connection with, arising from:-
(i) your breach of any of these Terms;
(ii) the Services;
(iii) your access to or use of the Website;
(iv) non-payment for any of the Services and/or Bookings;
(v) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.
9.4 This clause 9 shall survive expiration or termination of this Agreement.
10. PRIVACY POLICY
10.1 Protecting and safeguarding your Personal Data is important to us. Information about our security and privacy practices can be found on our Privacy Policy available at https://thepsychecounselling.com/privacy-policy (“Privacy Policy”) which is deemed incorporated into these Terms by reference.
11. CONFIDENTIALITY
General
11.1 Your Counsellor is an accredited member of the Singapore Association for Counselling and adheres to its Code of Ethics 2018 to ensure that you receive professional and competent services.
Client records
11.2 We are required to keep a copy of the Client record. A Client file (“Client File”) will be created for you during your journey with us. This file is private and confidential and is protected under the Personal Data Protection Act (Singapore).
11.3 We will take all reasonable measures to protect your privacy. You have the right to request to view a copy of your Client File as long as it does not cause you or anyone else harm to do so, or for other reasons outlined by applicable laws.
11.4 Because the records are written by a professional Counsellor, they can be misinterpreted by untrained readers. If you do want to see your records, you may request to review them with your Counsellor so that he may discuss and explain the contents with you. We will keep the files for five (5) years after you have ended your journey with us, after which the records will be destroyed.
Confidentiality of Sessions
11.5 All information you give to the Counsellor about yourself and others will remail confidential. The Counsellor reserves the right not to disclose to any third party any information related to Sessions. Information can be disclosed only if it is required by law or consented by you.
11.6 Reasons to breach confidentiality include those required to protect the Client from harm or from causing harm to a third party.
11.7 If the Counsellor decides a confidentiality breach is necessary, the Counsellor will endeavour to discuss this matter with you and any recommendations will be documented. If this discussion is not possible due to any limitations or unforeseen circumstances (e.g., time limitations, urgency of the matter, availability, illness), the Counsellor may have to proceed with the breach of confidentiality without prior notice to you.
12. USE OF WEBSITE
12.1 Availability of Website and Services
The Company may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Website and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Website.
12.2 Illegal or unauthorised acts
By using the Website, Clients agree not to do any of the following:-
(a) they will not access the Website using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission;
(b) they will not upload viruses or other malicious code onto the Website;
(c) they will not solicit login information or access an Account belonging to someone else;
(d) they will not use the Website to do anything unlawful, misleading, malicious, or discriminatory;
(e) they will not do anything that could disable, overburden, or impair the proper working or appearance of the Website such as a denial of service attack or interference with functionality; and
(f) they will not facilitate or encourage any violation of these Terms.
13. TERMINATION OF SERVICES BY COMPANY
13.1 The Company is entitled to terminate its relationship with a Client who is in material breach of his obligations and following receipt of notice of such breach, the Client fails to remedy to the satisfaction of such breach within 14 days.
13.2 The following are deemed to be material breaches:-
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services; or
(c) any breach by you of these Terms.
14. LIMITATION OF LIABILITY
No reliance
14.1 You agree, acknowledge and accept that all input given, statements made and suggestions provided by the Counsellor during the sessions are only for your consideration.
14.2 You agree that you are solely responsible for any decisions that you make (including acting upon them) as a result of your discussions with a Counsellor during a session.
Use of Website
14.3 The use of the Website is at the Client’s own risk. The information and materials contained in or accessed through this Website are provided on an “as is” and “as available” basis and are of a general nature which have not been verified, considered or assessed by the Company.
14.4 Without prejudice to the generality of the foregoing, we do not warrant:
(a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website or the Services;
(b) that the Website will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;
(c) that the Website is free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and
(d) no warranty of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose and freedom from computer virus and other malicious code), is given in conjunction with the Products, their associated information and materials, or these Website in general
(e) the security of any information transmitted by you or to you through the Website, and you accept the risk that any information transmitted or received through the Website may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.
Disclaimer of liability
14.5 The Company expressly disclaims:-
(a) all liability whatsoever to the extent permitted by law whether arising in contract, tort or otherwise in relation to the use of the Website and Services; and
(b) all implied warranties, terms and conditions relating to the Website (whether implied by statute or common law) and Services including without limitation any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, non-infringement and information accuracy.
14.6 The Company will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the Website and Services, for any: (i) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (ii) loss of goodwill or reputation; or (iii) special or indirect or consequential loss.
De maximis liability
14.7 For the avoidance of doubt, in the event the Company is liable to you directly or indirectly in relation to the Website, the Company’s liability shall be limited to the amount paid by you under the relevant Client Contract.
15. General
Amendments to Terms
The Company reserves the right to update these Terms from time to time. If it does so, the updated version will be effective immediately, and the current Terms are available through a link on the Website to this page. You agree to be bound by such new Terms.
You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the Website.
No other variation to these Terms shall be effective unless in writing and signed by an authorised representative on behalf of the Company.
Indemnity
By using the Website (even if you do not engage the Company’s Services or schedule a Complimentary Online Consultation Session), you are deemed to have agreed to indemnify the Company in full and on demand from and against any damages, losses, liabilities, claims, actions, proceedings, costs (including legal costs on a full indemnity basis as well after as before judgment) and expenses (“Losses”) which the Company may suffer or incur relating to, in connection with, arising from your use of the Website.
No Waiver
Any failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.
Governing law
These Terms shall be governed by and construed in accordance with Singapore law and you agree to submit to the exclusive jurisdiction of the Singapore Courts.
Copyright © 2024 The Psyche Counselling - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.