The Psyche Counselling is a website (the “Website”) managed by The Psyche Counselling Pte Ltd (the “Company”).
The Company is committed to handling information regarding users of the Website which includes potential Clients and Clients (“Users”) responsibly.
In this Privacy Policy, Users can find out how the Company may collect, use, disclose or otherwise process User's Personal Data that is gathered by the Company in accordance with the PDPA.
This Privacy Policy applies to all Personal Data in our possession or under our control, including Personal Data in the possession of organisations which we have engaged to collect, use, disclose or process Personal Data for our purposes.
By accessing or using our website, you are deemed to have agreed to the terms in this Privacy Policy. If you do not agree with our Privacy Policy, please exit the Website immediately and do not access the Website further.
1. DEFINITIONS
1.1 As used in this Privacy Policy:
“Client” means an individual who (a) has contacted us through any means to find out more about the Services; or (b) may, or has, entered into a client contract with us to provide Services to them; and
“Personal Data” means data, whether true or not, about a User who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
“PDPA” means the Personal Data Protection Act 2012.
“Privacy Policy” means the Company’s policy relating to security and privacy practices of Personal Data.
“Services” means the mental health counselling services we provide which include but is not limited to counselling for anxiety, depression, identify issues, grief and trauma.
1.2 Other terms used in this Privacy Policy shall have the meanings given to them in the PDPA where the context so permits.
2. GENERAL INFORMATION
2.1 Depending on the nature of your interaction with us, some examples of Personal Data which we may collect from you include your name, NRIC number, handphone number, address, email address, nationality, gender, date of birth, marital status, medical and mental health history.
2.2 This Privacy Policy comprises all information related to any operation or set of operations which is performed on Personal Data or on sets of such data such as collection, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by the Company.
2.3 By accessing and/or using the Website, a User shall be deemed to have read, understood and agreed to the terms and conditions set out in this Privacy Policy and how the Company collects and processes Personal Data.
2.4 This Privacy Policy may be revised or updated by the Company any time. You will be notified about any modification by us posting appropriate notices on the website. If you disagree with the revised Privacy Policy you must cease accessing and/or using the Website. In the event you continue to do so, you shall be deemed to have agreed to be subject to the revised Privacy Policy.
3. COLLECTION OF PERSONAL DATA BY THE COMPANY
3.1 The Company generally does not collect your Personal Data unless:-
(a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your Personal Data to us (your “authorised representative”) after:-
(i) you (or your authorised representative) have been notified of the purposes for which the data is collected;
(ii) you (or your authorised representative) have provided written consent to the collection and usage of your Personal Data for those purposes;
(iii) you are deemed to have consented to the collection of such Personal Data by agreeing to the terms and conditions of the Website when explicitly stated, or
(b) collection and use of Personal Data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional Personal Data and before using your Personal Data for a purpose which has not been notified to you (except where permitted or authorised by law).
4. PURPOSES FOR WHICH THE PERSONAL DATA IS COLLECTED BY THE COMPANY
4.1 The Company collects, uses, discloses and processes information, including Personal Data, about the User to provide, understand, improve, and develop the Website and related social media accounts, create and maintain a trusted and safer environment and comply with the Company’s legal obligations.
4.2 The Company will not, without the User's express consent, provide User's Personal Data to any third parties for the purpose of marketing.
4.3 The Company collects and uses a User's Personal Data in order to:
(a) provide, improve and develop the Website:
(b) enable the User to access and use the Website;
(c) operate, protect, improve and optimise the Website and experience such as by performing analytics and conducting research;
(d) provide Client service and to perform obligations in the course of or in connection with bookings;
(e) responding to, handling, and processing queries, requests, applications, complaints and feedback from Users;
(f) provide any other services authorised by the User at the time of collection of the Personal Data;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
4.4 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
4.5 We may disclose your Personal Data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 4.3 above for us.
5. WITHDRAWING YOUR CONSENT
5.1 The consent that you provide for the collection, use and disclosure of your Personal Data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your Personal Data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
5.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
5.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 5 above.
5.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose Personal Data where such collection, use and disclose without consent is permitted or required under applicable laws.
6. ACCESS TO AND CORRECTION OF PERSONAL DATA
6.1 If you wish to make (a) an access request for access to a copy of the Personal Data which we hold about you or information about the ways in which we use or disclose your Personal Data, or (b) a correction request to correct or update any of your Personal Data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
6.2 Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
6.3 We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
7. PROTECTION OF PERSONAL DATA
7.1 To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of Personal Data by us, and disclosing Personal Data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
7.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
8. ACCURACY OF PERSONAL DATA
8.1 We generally rely on Personal Data provided by you (or your authorised representative). In order to ensure that your Personal Data is current, complete and accurate, please update us if there are changes to your Personal Data by informing our Data Protection Officer in writing or via email at the contact details provided below.
8.2 We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected and is no longer necessary for legal or business purposes.
9. RETENTION OF PERSONAL DATA
9.1 We may retain your Personal Data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.
9.2 We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected and is no longer necessary for legal or business purposes.
10. TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
10.1 We generally do not transfer your Personal Data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
11. DATA PROTECTION OFFICER
11.1 You may contact our Data Protection Officer if you have any enquiries or feedback on our Personal Data protection policies and procedures at info@thepsychecounselling.com.
12. EFFECT OF PRIVACY POLICY AND CHANGES TO PRIVACY POLICY
12.1 This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your Personal Data by us.
12.2 We may revise this Privacy Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
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